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Stoker G, John P. 2009. Design experiments: Engaging policy makers in the search for evidence about what works. Political Studies. 57:356–373.
James O. 2011. Managing Citizen's Expectations of Public Service Performance: Evidence from Observation in Experimentation in Local Government. Public Administration. 89:1419–1435.
Humphreys M, Jacobs A. 2013. Mixing Methods: A Bayesian Unification of Qualitative and Quantitative Approaches. Annual Meeting of the American Political Science Association, Chicago, IL.
James O. 2011. Performance measures and democracy: Information effects on citizens in field and laboratory experiments. Journal of Public Administration Research and Theory. 21:399–418.
Dowding K, John P. 2008. The three exit, three voice and loyalty framework: a test with survey data on local services. Political Studies. 56:288–311.