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James O. 2011. Managing Citizen's Expectations of Public Service Performance: Evidence from Observation in Experimentation in Local Government. Public Administration. 89:1419–1435.
James O. 2011. Performance measures and democracy: Information effects on citizens in field and laboratory experiments. Journal of Public Administration Research and Theory. 21:399–418.
John P, Cotterill S, Richardson L, Moseley A, Stoker G, Wales C, Smith G, Liu H, Nomura H. 2013. Nudge, nudge, think, think: Experimenting with ways to change civic behaviour.