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Brief 51: Does Information Technology Improve Public Service Delivery? Lessons from Uganda

The authors implement a randomized field experiment to test whether a text message-based ICT program – U-Bridge – improves local government monitoring, frontline service provider efforts, and availability of inputs in education, health, and water in Arua district, Uganda. Researchers first created clusters of villages around Arua’s 48 mid-level government health centers (the unit of randomization). Next, they randomly assigned half of those clusters to the treatment group and the remaining to control.


Brief 27: ICT and Politicians in Uganda

The experiment aimed to test hypotheses regarding underlying demand for mobile-based communication with one’s representatives in Parliament in Uganda, as well as the price effect on demand, and how both demand and price effects vary across social groups.