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Brief 51: Does Information Technology Improve Public Service Delivery? Lessons from Uganda

The authors implement a randomized field experiment to test whether a text message-based ICT program – U-Bridge – improves local government monitoring, frontline service provider efforts, and availability of inputs in education, health, and water in Arua district, Uganda. Researchers first created clusters of villages around Arua’s 48 mid-level government health centers (the unit of randomization). Next, they randomly assigned half of those clusters to the treatment group and the remaining to control.

English
Nancy Mulauzi
Email: nancy.mulauzi@investinknowledge.org  Institution / Affiliation : Invest in Knowledge  EGAP member: No 

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